Customer Service Representative

ARL Incorporated • Emmitsburg, MD

85d

About The Position

The Customer Service Representative (CSR) interacts with customers by addressing inquiries and resolving complaints. The CSR delivers effective customer service in an educational/training environment.

Requirements

• Ability to read, write, speak and understand English
• Computer-literate with Microsoft software (Word, Excel, Outlook)
• Experience in providing courteous customer support at a distance via telephone, email and the internet

Responsibilities

• Reconcile duplicate accounts
• Process mail (paper and electronic)
• Routine request responses
• Group verification reports
• Requests for official transcripts
• Other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees