Customer Service Representative

About the position

IPEX is seeking a dynamic Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

Responsibilities

• Respond to inquiries regarding price, delivery, or technical support
• Respond to inquiries regarding status of customer orders
• Resolve delays, service problems and disputes
• Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution
• Verify customer account numbers, pricing, terms, delivery requirements etc.
• Track backorders and ensure production, purchasing and distribution are reacting accordingly
• Prepare quotations
• Liaise with other departments from the service team to ensure proper service from all directions
• Provide technical support by referring to various IPEX publications
• Respond to all customer inquiries in a timely manner
• High drive for building strong customer relationships based on customer satisfaction
• Overall management of sales orders and customer inquiries
• Understanding of pricing relationships, and/or ability to organize price information
• A firm grasp of the IPEX computer system
• Relationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members
• Positive attitude and team focused outlook
• High degree of organization and accuracy
• Telephone manner and skills

Requirements

• A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles - comfortable interacting with all levels of the organization
• Minimum 5 years of experience as a customer service representative
• Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output