Customer Service Representative

Ipex ManagementAurora, CO
109dHybrid

About The Position

IPEX is seeking a dynamic Customer Service professional to join their team. The incumbent will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.

Requirements

  • A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles - comfortable interacting with all levels of the organization
  • Minimum 5 years of experience as a customer service representative
  • Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output

Responsibilities

  • Respond to inquiries regarding price, delivery, or technical support
  • Respond to inquiries regarding status of customer orders
  • Resolve delays, service problems and disputes
  • Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution
  • Verify customer account numbers, pricing, terms, delivery requirements etc.
  • Track backorders and ensure production, purchasing and distribution are reacting accordingly
  • Prepare quotations
  • Liaise with other departments from the service team to ensure proper service from all directions
  • Provide technical support by referring to various IPEX publications
  • Respond to all customer inquiries in a timely manner
  • High drive for building strong customer relationships based on customer satisfaction
  • Overall management of sales orders and customer inquiries
  • Understanding of pricing relationships, and/or ability to organize price information
  • A firm grasp of the IPEX computer system
  • Relationship with internal colleagues and ability to resolve problems and disputes by consulting with the appropriate team members
  • Positive attitude and team focused outlook
  • High degree of organization and accuracy
  • Telephone manner and skills
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