Customer Service Representative
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About The Position
As a Customer Service Representative at National Veterinary Associates (NVA), you will play a crucial role in providing an excellent and efficient client experience. Your primary responsibilities will include greeting clients, responding to their inquiries, and processing both incoming and outgoing patients. You will also handle payments and manage phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Additionally, you will be responsible for managing incoming and outgoing mail and email communications, ensuring that the client waiting area is clean and welcoming, and documenting and maintaining client information and service data within our practice management software. In cases of complex matters, you will escalate issues to senior staff for resolution. NVA is a leading global pet care organization dedicated to improving the lives of pets and the people who love them. We are committed to empowering our care teams by nurturing their growth and providing them with the resources they need to practice medicine their way. With a network of over 1,000 hospitals, we connect our teams to a community of professionals who share their passion for animal care, allowing them to learn and grow together. Our national presence enables us to deliver innovative technology that simplifies work and expands care for all. At NVA, we are dedicated to your professional growth, offering opportunities ranging from mentorship to ownership. We provide a comprehensive benefits program that includes medical, dental, vision, a 401k with employer matching, and paid time off, including sick time, for all eligible employees. For positions based in Colorado, we also offer paid sick and safe leave in accordance with state regulations. NVA is an Equal Opportunity Employer, and we welcome all qualified applicants to apply, regardless of their background or circumstances.
