Customer Service Representative
$41,600 - $45,760/Yr
Kivel & Howard Llp - Portland, OR
posted about 1 month ago
Full-time - Entry Level
Portland, OR
11-50 employees
Professional, Scientific, and Technical Services
About the position
Kivel & Howard LLP is seeking a Customer Service Representative (CSR) to join their team in Portland, OR. This full-time position supports the LegalShield division, focusing on providing exceptional service to members by managing inbound and outbound calls. The ideal candidate will be dependable, service-oriented, and computer-fluent, ensuring accurate information is relayed to attorneys and members alike.
Responsibilities
- Handle a high volume of inbound and outbound calls professionally.
- Adapt to specific software programs and methodologies during onboarding and training.
- Manage call situations effectively, both during and after member contact.
- Handle confidential information with care and security.
- Create accurate supporting documentation from calls.
Requirements
- High School Diploma or equivalent preferred.
- Minimum of 1 year in a customer service role.
- Strong computer skills, particularly in Microsoft Office, Outlook, Word, and Excel.
- Ability to handle a high volume of calls in a professional manner.
- Calm and professional demeanor with a positive attitude.
Nice-to-haves
- Prior call center experience is a plus.
- Dependable attendance and a willingness to learn and contribute to a team environment.
Benefits
- Free parking
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Employee assistance program
- Life insurance
- Paid sick time
