Customer Service Representative

Kivel & Howard Llp • Portland, OR

382d • $41,600 - $45,760

About The Position

Kivel & Howard LLP is seeking a Customer Service Representative (CSR) to join their team in Portland, OR. This full-time position supports the LegalShield division, focusing on providing exceptional service to members by managing inbound and outbound calls. The ideal candidate will be dependable, service-oriented, and computer-fluent, ensuring accurate information is relayed to attorneys and members alike.

Requirements

• High School Diploma or equivalent preferred.
• Minimum of 1 year in a customer service role.
• Strong computer skills, particularly in Microsoft Office, Outlook, Word, and Excel.
• Ability to handle a high volume of calls in a professional manner.
• Calm and professional demeanor with a positive attitude.

Nice To Haves

• Prior call center experience is a plus.
• Dependable attendance and a willingness to learn and contribute to a team environment.

Responsibilities

• Handle a high volume of inbound and outbound calls professionally.
• Adapt to specific software programs and methodologies during onboarding and training.
• Manage call situations effectively, both during and after member contact.
• Handle confidential information with care and security.
• Create accurate supporting documentation from calls.

Benefits

• Free parking
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Employee assistance program
• Life insurance
• Paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 11-50 employees