Customer Service Representative

Lower Valley Water District • Clint, TX

392d • $27,144 - $27,144

About The Position

The Customer Service Representative at Lower Valley Water District is responsible for providing effective and efficient public service assistance to customers. This role involves performing a variety of clerical duties, processing work orders, entering data into the utility billing system, and managing customer accounts. The representative will handle customer inquiries, resolve complaints, and maintain accurate billing records while ensuring compliance with departmental policies and procedures.

Requirements

• High School Diploma or GED.
• Bilingual in English and Spanish preferred.
• Two years of clerical, bookkeeping, or public service experience.
• Knowledge of departmental billing and customer service request processing.
• Good knowledge of general office procedures and customer service practices.
• Good knowledge of basic telephone etiquette techniques.
• Familiarity with personal computers and word processing software.

Nice To Haves

• Experience in accounting, billing, and collection techniques.

Responsibilities

• Receive customer telephone and walk-in inquiries, providing information and responding to complaints.
• Verify and reconcile figures on computerized customer billing systems.
• Maintain and reconcile customer billing and account maintenance records.
• Sort and search records to provide factual data.
• Trace discrepancy balances and reconcile accounts.
• Perform document and data organization tasks.
• Maintain files and record-keeping systems; compile information and reconciliation.
• Perform closed accounts collections work, including establishing credit for closed accounts.
• Prepare daily disconnects and administer accounts requiring field action.
• Administer customer accounts and billing payment arrangements.
• Verify and maintain customer field work orders.
• Process mail payments and verify cash draws.
• Coordinate various projects or activities assigned by the Customer Service Manager.
• Perform complex billing calculations and adjust billed accounts as needed.
• Establish and maintain effective working relationships with fellow employees and the public.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED