Customer Service Representative

Kennelwood • Kirkwood, MO

74d

About The Position

Kennelwood Pet Resorts is looking for a Customer Service Representative to be a part of a growing industry leader pet care business. As a Customer Service Representative, you arrive each day determined to provide quality and efficient customer service to each and every client. As the first point of contact for most of our services, you play an essential role in establishing trust with our current and future clients.

Requirements

• Ability to stand and/or walk for extended periods of time
• Ability to lift at least 40 lbs on a regular basis and up to 50 lbs on occasion
• Ability to walk dogs of all sizes on leashes
• Comfortable working around pet hair and dander
• A passion for animals
• Ability to work a flexible schedule including weekends and holidays
• No experience necessary!

Responsibilities

• Greet clients and check in their pets for services such as boarding, training, grooming, or daycamp
• Listen carefully to ensure each pet's instructions and needs are communicated correctly
• Take reservations, answer questions, and resolve concerns both in person and over the phone
• Keep accurate and organized records on all incoming and outgoing clients
• Process payments for services
• Ensure pet is placed accurately for their services
• Maintain a clean and well prepared lobby for clients and their pets
• May be cross-trained in other departments

Benefits

• Health, Dental and Vision Insurance
• Weekly paychecks
• Training and growth potential
• 401k plus employer match
• Paid time off and paid holidays
• Free Pet Boarding and Dog DayCamp
• Discounts on Training and Grooming
• Bring your pet to work with you!
• Benefits may vary per position and department

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 101-250 employees