Customer Service Representative

HASC PERSONNEL SERVICES INC • Sulphur, LA

87d

About The Position

CSRs represent our organization and are the face of our company. Customer service representatives respond to customer inquiries via telephone and face-to-face meetings. The CSRs meet the needs of customers by providing quality service. The list below is not comprehensive of all potential job duties. Other duties may be assigned as needed.

Requirements

• High school diploma or GED diploma, or six months to a year related customer service/cash handling experience, or equivalent combination of education and experience
• Ability to understand, read, write, and speak English
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret and carry out a variety of instructions furnished in written, oral, diagram, or schedule form
• Knowledge and proficiency in Microsoft Word, Excel, and PowerPoint
• Knowledge of Microsoft Outlook, internet software, and other applications (i.e. OMNI, S2V)

Nice To Haves

• Ability to speak Spanish

Responsibilities

• Ensure a smooth check-in process for students
• Answer phone calls and help customers with questions or concerns
• Assist with company inquiries and scheduling issues
• Maintain confidentiality regarding students’ information
• Maintain a positive and professional attitude with customers
• Work with other CSRs to answer phone calls in a timely manner
• Set up and break down instructor-led courses
• Observe student behaviors in the training rooms and computer labs
• Ensure the integrity of the testing processes is not compromised
• Assist students with questions and concerns
• Walk and stand for extended periods of time while monitoring students
• Encourage positive client learning and ensure customer service standards are upheld
• Checks in trainees and verifies identification prior to testing
• Monitors trainees throughout training event
• Communicates lab rules and policies to trainees as needed while proctoring to ensure adherence to HASC rules and policies
• Explains the course and/or exam processes
• Assists trainees with technical assistance related to course navigation, login process, or equipment setup
• Understands testing procedures for each exam and adheres to company quality and security measures
• Reports suspected irregularities or trainee behavior to management immediately
• Responsible for maintaining professional and respectful demeanor
• Assists with covering for lunches and breaks
• Reports all course problems or discrepancies in a timely and efficient manner to the Supervisor of Live Online Proctoring
• Ensure labs are functional and operating in the mornings
• Print class rosters each morning and prepare for students
• Sanitize testing areas at end of each day
• Arm and disarm facility as assigned
• Ensure testing areas are sanitized between customers
• Communicate and coordinate with front counter Customer Service Representatives
• Score tests for select courses
• Troubleshoot computers when customers experience difficulties

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 251-500 employees