Customer Service Representative
Children's National Medical Center•Silver Spring, MD
307d
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About The Position
The position serves as a single point of contact for parents regarding billing and insurance reimbursements for physician and hospital services. The role involves responding to a high volume of complex inquiries from parents about billing issues, researching multiple hospital and physician service billing systems to resolve customer issues, and documenting all activities and contacts in the systems. A detailed understanding of assigned managed care contractor and payor requirements is essential.
