Customer Service Representative

Turner's Furniture • Tallahassee, FL

432d • $27,040 - $27,040

About The Position

The Customer Service Representative (CSR) at Turner's Furniture is responsible for delivering exceptional customer service in line with the company's standards. This part-time role involves responding to customer inquiries related to deliveries, service, and warranty claims, ensuring customer satisfaction through effective communication and resolution of issues. The CSR also manages daily business transactions and oversees the store's financial processes.

Requirements

• High School diploma or GED equivalency certificate.
• Valid Driver's License and a maintained clear and safe driving record.
• Ability to answer a multi-line phone system.
• Excellent interpersonal and communication skills.
• Ability to organize and manage multiple priorities (time management).
• Ability to work within a team with an enthusiastic attitude.
• Ability to assist objectively with various customer service situations.
• Proficient in Microsoft Word and Excel.
• Ability to learn and efficiently operate Turner's operating systems.
• Ability to lift and/or move up to 25 pounds.
• Ability to consistently stand and walk for extended periods, bend, stoop, and crouch as necessary.

Responsibilities

• Oversee all daily bank deposits, balancing, and accounts receivable.
• Manage petty cash.
• Collect payments and ensure customer's order balance is paid in full.
• Process Third Party Finance transactions.
• Pull service information from Dispatch Track.
• Assist with point of purchase.
• Schedule customer deliveries and conduct post-delivery customer satisfaction surveys.
• Provide effective customer resolutions in a timely manner.
• Process service orders and maintain communication with customers on service status.
• Schedule services with customers and conduct customer satisfaction surveys.
• Review open service orders with the team weekly.
• Assist with maintaining store appearance.
• Assist with store inventory.
• Report to work for scheduled shifts in a timely manner.
• Perform other related duties or special projects as assigned.

Benefits

• Employee discount

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: High school or GED