Customer Service Representative

Americold Logistics • Mountville, PA

201d • $17 - $19

About The Position

The primary responsibility of this position is to respond to inquiries, process orders, and handle complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, responding to telephone inquiries, scheduling, and various other clerical duties. The role may also involve handling and resolving complaints. The position requires the individual to act as a liaison between customers and the warehouse for account administration, customer service, and office invoicing and credit changes. Additionally, the individual will generate all necessary paperwork for customer work orders, verify invoicing, and provide clerical support.

Requirements

• High school diploma or general education degree (GED).
• 0-2 years of related work experience.

Nice To Haves

• Ability to work in a fast-paced environment.
• Ability to handle multiple tasks at the same time.
• Flexibility and initiative.
• Experience working with challenging customers.
• Excellent communication skills.
• Strong problem-solving skills.
• Understanding of the specific needs and requests of customers, the nature of their product and storage and handling needs.
• Knowledge of Warehouse Management Systems.
• Knowledge of Microsoft Office Suite.
• Accurate typing and data entry skills.

Responsibilities

• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Reports customer feedback to management.
• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
• Assures proper invoicing of accounts by verifying computer-generated invoices.
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
• Schedules loads as required.
• Maintains updated reports to ensure all loads are empty and closed.
• Resolves refused product, over, short and damaged (OS&D) orders.
• Follows attendance policy, shows up for work on time and ready to work assigned shift.
• Performs other duties as required and assigned.

Benefits

• Best-in-class benefit programs.
• Health and financial well-being support.

What This Job Offers

• Career Level: Entry Level
• Industry: Warehousing and Storage
• Education Level: High school or GED