Customer Service Representative
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About The Position
As a Customer Service Representative at R1 RCM Inc., you will play a crucial role in enhancing the patient experience by assisting them during the registration process at Ascension Sacred Heart Bay in Panama City, FL. This position is designed for individuals who are eager to start their healthcare careers, as no prior experience in healthcare is required. You will be responsible for helping patients check into the hospital, which involves answering their questions, collecting necessary information, and providing compassionate support during what can be a stressful time for them. The work environment is fast-paced and dynamic, requiring you to be a confident multi-tasker who can efficiently handle technology while engaging with patients. You will be expected to work on computers, answer phones, and intake information accurately and quickly. This role demands a high level of attention to detail, as you will be inputting patient and insurance information across multiple screens and programs. You will also need to be prepared for interruptions from clinicians who may require immediate attention for emergent clinical care. In addition to technical skills, this position emphasizes the importance of interpersonal skills. You will need to listen carefully to patients, address their concerns, and build rapport in real-time. The ability to remain calm and supportive in a busy hospital environment is essential, as you will be assisting individuals who may be very ill or anxious. This role is not just about collecting data; it is about providing a human touch to the registration process and ensuring that patients feel heard and cared for. R1 RCM Inc. is committed to your professional growth and offers a supportive team environment where you can progress toward your career goals. This position serves as an excellent entry point into the healthcare field, with opportunities for ongoing learning and development.
