The New Grand Mart-posted about 1 year ago
$43,212 - $49,868/Yr
Full-time • Entry Level
Charlotte, NC

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary goal will be to ensure customer satisfaction through effective communication and problem-solving. This position requires strong interpersonal skills and the ability to handle inquiries with professionalism and care.

  • Respond promptly to customer inquiries ensuring a high level of service.
  • Provide accurate information regarding products, services, and policies.
  • Assist customers with order placement, modifications, and cancellations.
  • Handle customer complaints with empathy and professionalism, working towards resolution.
  • Maintain detailed records of customer interactions and transactions in our database.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Collaborate with team members to enhance the overall customer experience.
  • Conduct outbound calls as necessary to follow up on customer issues or inquiries.
  • Utilize computer systems effectively to manage data entry tasks.
  • Previous experience in customer support or a call center environment is preferred.
  • Bilingual or multilingual skills are highly desirable to assist a diverse customer base.
  • Strong phone etiquette with excellent verbal communication skills.
  • Ability to analyze situations and provide effective solutions in a timely manner.
  • Proficient in data entry and comfortable using various computer applications.
  • Strong organizational skills with attention to detail.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • A positive attitude and willingness to learn are essential for success in this role.
  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Vision insurance
  • Flexible schedule
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