Customer Service Representative
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About The Position
The Customer Service Representative serves as a primary contact and financial advocate for guarantors to navigate and resolve any questions and/or concerns related to their Children's Mercy billing or sensitive financial matters. The incumbent supports Children's Mercy's financial health and strategic goals by encouraging payment and self-pay collections for services rendered. This position maintains working knowledge of hospital and organizational billing, charges, and collections policies. This is a Monday - Friday position, 8:00AM - 4:30PM. This role will have flexibility to work from home for the majority of shifts. However, this individual will need to be able to commute on-site as needed for backup, training, meetings, etc.
