Customer Service Representative

Advanced Ground Systems Engineering • Cincinnati, OH

412d • $60,000 - $80,000

About The Position

The Customer Service Representative at Advanced Ground Systems Engineering (AGSE) plays a crucial role in fostering strong relationships with global aerospace customers. This position involves managing customer inquiries, processing orders, and ensuring accurate pricing and product information in the ERP system. The representative will be part of a dedicated team within a leading company in aerospace ground support equipment, contributing to customer satisfaction and operational efficiency.

Requirements

• 5 years of customer service experience (Required)
• 5 years of manufacturing experience (Preferred)
• Proficiency in Microsoft Excel, including Vlookup and Pivot tables.

Responsibilities

• Prepare and submit responses to customer requests for quotes (RFQs).
• Process customer purchase orders and provide status updates on deliveries.
• Answer customer inquiries regarding quotes, orders, invoices, technical concerns, and service questions.
• Ensure product costs and associated prices are updated and maintained in the ERP System.
• Prepare product pricing catalogs.

Benefits

• Profit sharing
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• 401(k) matching
• Paid sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 101-250 employees