Customer Service Representative

Signarama West Palm Beach • West Palm Beach, FL

385d • $37,440 - $41,600

About The Position

The Client Account Specialist at Signarama, West Palm Beach is responsible for providing exceptional customer service in a fast-paced sign shop environment. This role involves managing customer interactions, processing sales, and ensuring customer satisfaction throughout the sign production process.

Requirements

• Customer service experience
• Ability to work on multiple projects at a time
• Pride in the product produced
• Comfortable working with customers directly and answering phones
• Willingness to learn the Sign Industry and ability to catch on quickly
• Team player
• Dependable
• Math skills
• Product knowledge
• Computer skills
• Excellent written and verbal communication skills

Responsibilities

• Warmly greet customers in our shop
• Effectively manage all incoming calls
• Sell signs at the counter, on the phone, and through email
• Build and create custom sign jobs through our Point-of-Sale system
• Manage your sign jobs to completion and customer satisfaction
• Follow up with customers to check that they're satisfied with any purchases or services
• Manage existing and new customer accounts
• Coordinate with outside vendors and services as needed
• Make product recommendations or services to customers based on their needs and preferences
• Provide outstanding customer service
• Help determine the best fabrication methods and materials needed for jobs

Benefits

• 401(k) matching
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed