Customer Service Representative

R1 RCM • Austin, TX

378d • $32,968 - $44,158

About The Position

As a Customer Service Representative at R1 RCM, you will play a crucial role in assisting patients during their check-in process at Ascension Seton Southwest Hospital. This position requires a compassionate approach to customer service, as you will be the first point of contact for patients who may be anxious or unwell. Your responsibilities will include accurately collecting patient information and addressing their concerns in a fast-paced environment, all while utilizing advanced technology and multiple systems.

Requirements

• High School Diploma or GED
• Excellent customer service experience

Responsibilities

• Assist patients with the check-in process at the hospital.
• Collect and input patient and insurance information accurately and quickly.
• Provide compassionate support to patients, addressing their fears and concerns.
• Work across multiple screens and programs to intake information efficiently.
• Maintain a fast-paced work environment while assisting patients with registration.

Benefits

• Competitive pay range of $15.85 - $21.23 per hour
• Opportunities for career advancement
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees