Customer Service Representative
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About The Position
As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by handling incoming and outgoing calls, processing orders, and maintaining positive customer relations. This position requires a strong focus on communication and problem-solving skills, as you will be the first point of contact for customers seeking assistance. You will be expected to manage customer inquiries efficiently and effectively, ensuring that all interactions are handled with professionalism and courtesy. Your ability to navigate customer service software, particularly SAP, will be beneficial in streamlining order entry and tracking customer interactions. In this full-time role, you will work an 8-hour shift during the day, Monday through Friday, at our Plant City location. The position demands a commitment to providing exceptional service, which includes actively listening to customer needs, addressing concerns, and providing solutions in a timely manner. You will also be responsible for maintaining accurate records of customer interactions and transactions, which is essential for follow-up and quality assurance purposes. The ideal candidate will have a background in customer service, with at least two years of experience preferred. Familiarity with Microsoft Word and Excel is also important, as these tools will be used for documentation and communication purposes. Your role will not only involve direct interaction with customers but also collaboration with other team members to enhance the overall customer experience.
