Customer Service Representative

Sp Plus • Salt Lake City, UT

394d • $35,360 - $35,360

About The Position

The Customer Service Representative at SP+ is responsible for ensuring a seamless parking experience for customers while maintaining the cleanliness and organization of the facility. This role involves assisting customers with automated payment systems, managing day-to-day activities at the location, and providing exceptional service guided by the SP+ Promise. The representative will also handle customer inquiries, resolve complaints, and conduct facility audits as needed.

Requirements

• High School Diploma or an equivalent combination of experience and education.
• Experience with automated parking access control hardware and software or a high aptitude for technology.
• Availability to work special shifts, including 2nd shift, 3rd shift, and/or weekends if required.
• Valid state-issued driver's license with a current address and acceptable driving record (if driving is required).
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to read, write and interpret the English language.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

• Proactive with strong personal drive and proven customer service skills.
• Ability to maintain a pleasant demeanor when speaking on the telephone and with the public.
• Ability to effectively respond to customer problems or complaints.

Responsibilities

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility.
• Assists customers in making payment to fully automated revenue control equipment.
• Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise.
• Assists in the management of the day-to-day activities of the assigned location.
• Monitors parkers in pay-in lanes.
• Makes every customer interaction a moment that matters through friendly and professional conduct.
• Willing to assist customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts 'bank' of revenue (if required) at beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

Benefits

• Medical, dental, and vision insurance
• Flexible spending accounts
• Long/short term disability
• Life insurance
• Accident insurance
• 401k
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees