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The Customer Service Representative is a vital contact with the customers and therefore, should have strong verbal and interpersonal skills that demonstrate the ability to deal effectively and tactfully with all customers. The CSR must be honest and fair with all customers and employees. This person should have strong personal attributes such as a high energy level, positive outlook and integrity in all relations with customers and the community. This person should have a professional appearance in both grooming and dress, adhering to the Company dress code.