Customer Service Representative

HOM Furniture Corporate Office • Coon Rapids, MN

177d • $16 - $19

About The Position

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture's customers. Necessary tasks include answering phones to either direct callers to the proper department or to answer any questions they may have. The role involves finalizing orders, taking payments, and scheduling deliveries and pickups. Additionally, the representative will process returns and initial paperwork for warranty claims, make changes and cancellations to orders when appropriate, and update customers on changes to their order status. Processing finance applications is also part of the job. The Customer Service Representative serves as a support for showroom Sales Consultants, assisting with questions and processing orders as needed. They will process sales for accessories and other small purchases and occasionally work the sales floor following HOM Furniture's proven sales methods. Other duties may be assigned as necessary.

Requirements

• Must be working towards or have a high school diploma or GED.
• Six months of customer service experience preferred.
• Must be able to communicate effectively both verbally and in writing.

Responsibilities

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• Serving as a support for showroom Sales Consultants.
• Assisting with questions and processing orders as needed.
• Processing sales for accessories and other small purchases.
• Occasionally working the sales floor following HOM Furniture's proven sales methods.
• Other duties as assigned.

Benefits

• Paid Time Off- 20 Days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Employee discount
• Career advancement opportunities and training
• Pay on Demand - options for receiving earned wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture and Related Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees