Customer Service Representative

21st Mortgage • Knoxville, TN

176d

About The Position

This position involves answering incoming calls related to customer inquiries about loans, insurance claims, lien releases, and more. The role also includes responding to requests from customers and third parties, as well as processing insurance claims and lien releases.

Requirements

• Demonstrated ability to communicate effectively in both oral and written forms, especially over email.
• Ability to manage time effectively.
• Ability to work collaboratively with a team.
• Follow up with customers to resolve issues.
• Positive attitude and willingness to provide great service.

Responsibilities

• Answer incoming calls regarding customer loans, insurance claims, and lien releases.
• Respond to customer and third party requests.
• Process insurance claims and lien releases.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 501-1,000 employees