Customer Service Representative

Waterway Carwash-posted 2 months ago
Entry Level
Broomfield, CO
1,001-5,000 employees
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Waterway is hiring Customer Service Associates at our Broomfield location! Join our Team - Every day is an opportunity to Shine! Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks! You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!

  • Provide excellent and timely customer service to create a pleasant experience for customers.
  • Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
  • Identify customer needs and present complimentary solutions for car washes.
  • Identify customer wash frequency and needs, effectively present options and the benefits and value of Clean Car Club memberships.
  • Enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
  • Maintain a safe, clean and organized environment to ensure a positive visit for every customer.
  • Keep convenience store merchandise stocked and organized, displays clean and well presented.
  • Take inventory of merchandise levels as directed by store management.
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.
  • Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
  • Follow Waterway policies, procedures, guidance, and instructions, including those related to safety.
  • Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
  • Perform various transactional functions to meet customer demand and store staffing needs.
  • Perform various other functions as identified and directed by management.
  • Be friendly and engaging! A positive attitude and a will to succeed!
  • No experience required. Experience in customer service, retail, or sales preferred.
  • Current and valid drivers’ license.
  • Professional demeanor, behavior, and appearance in accordance with company policy.
  • Ability to perform all essential functions safely without endangering oneself or others.
  • Ability to comply with local/State health code requirements for soda fountain and food service/sales.
  • Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
  • Ability to complete all required trainings/certifications required to perform any of the required functions.
  • Flexible schedules including daytime, evening, mid-week and weekend shifts.
  • Free car washes plus fuel and retail store discounts.
  • Tuition Assistance Program - Up to $10k/year in Tuition Assistance Bonus.
  • Structured training and development.
  • Clear learning and development paths to support advancement.
  • Highly structured promotional path.
  • Cross training opportunities.
  • Promote from within culture.
  • Path to Management Development Program.
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