Customer Service Representative

Destination Pet, LLC • Shrewsbury, MA

79d • $16 - $18

About The Position

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! We're sniffing out our next Customer Service Representative at Woof Pet Resort —someone who can make every client feel like a VIP (Very Important Pet-parent). Are you part concierge, part chaos coordinator, and fluent in both human and hound? If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment. At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Whether its belly rubs or brushing, our goal is simple: make pets feel at home and their humans feel at ease.

Requirements

• You’re a people-person and a pet-person.
• Previous experience in customer service or retail.
• Solid communication skills—phone, in-person, email.
• Ability to handle multi-line phones and computer systems.
• Ability to remain cool under pressure.
• Problem-solving skills.
• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.

Responsibilities

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort.
• Answering phones with a smile in your voice and multi-tasking like a pro.
• Touring new clients through the facility and selling the services that keep tails wagging.
• Ensuring up-to-date vaccinations are on file.
• Managing check-ins and check-outs with efficiency and a personal touch.
• Handling cash, cards, and balancing the end-of-day cash drawer.
• Responding to complaints with patience and professionalism.
• Escorting pet guests to and from their enclosures with care.
• Keeping the lobby clean, welcoming, and ready for first impressions.
• Jumping in to support other team members whenever needed.

Benefits

• Part-time health, mental health, and telehealth benefits.
• Pay starts at $16.00–$18.00/hour DOE + tips.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees