Customer Service Representative

Evoqua Water Technologies • Conroe, TX

434d • $39,500 - $63,000

About The Position

The Customer Service Representative (CSR) serves as the primary point of contact for customers, addressing inquiries, complaints, and providing information about products and services. This role is essential in managing customer interactions, generating sales leads, and ensuring customer satisfaction through effective communication and problem-solving skills.

Requirements

• High School diploma or equivalent
• Strong analytical skills with the ability to interpret complex data
• Proficiency in sales tools and software (e.g., SalesForce, CRM systems)
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively with cross functional teams
• Strong negotiation and closing skills
• Knowledge of market research and competitive analysis techniques
• Ability to develop and implement sales strategies and plans

Responsibilities

• Providing excellent customer service to clients
• Addressing and resolving customer inquiries and concerns
• Building and maintaining strong relationships with customers
• Assisting customers with product or service information
• Processing orders, returns, and exchanges
• Documenting and updating customer records
• Collaborating with other departments to ensure customer satisfaction
• Identifying and escalating complex customer issues to appropriate teams
• Conducting customer satisfaction surveys and reporting feedback to management
• Staying updated on company policies, products, and services
• Continuously improving customer service processes and procedures
• Communicating with customers via various channels such as phone, email, and chat
• Listening actively to understand customer needs and concerns
• Providing clear and accurate information to customers
• Resolving conflicts and diffusing difficult situations with customers
• Communicating customer feedback and suggestions to relevant teams for improvement
• Managing multiple customer inquiries and tasks simultaneously
• Prioritizing urgent and important tasks effectively
• Meeting set targets and deadlines for customer service performance
• Maintaining a high level of productivity and efficiency while delivering quality service to customers
• Analyzing and identifying the root cause of customer issues
• Developing creative solutions to resolve customer problems
• Collaborating with team members to find solutions to complex issues
• Following up with customers to ensure their issues have been resolved to their satisfaction
• Working collaboratively with team members to achieve shared goals
• Providing support and assistance to team members when needed
• Contributing ideas and suggestions for improving team performance and customer satisfaction
• Creating a positive and supportive work environment for the team and promoting teamwork and cooperation.

Benefits

• Generous PTO package and paid holidays
• Generous retirement saving plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED
• Number of Employees: 10,001+ employees