customer service representative

Randstad • Duluth, GA

414d • $60,000 - $65,000

About The Position

The Customer Service Representative position at an energy equipment and solutions firm in Duluth, Georgia, is a permanent role focused on providing exceptional customer support. The representative will be responsible for processing customer orders, addressing inquiries, and ensuring timely and accurate order fulfillment. This role requires strong organizational skills and effective written communication to collaborate with various internal teams and resolve any issues that may arise during the order process.

Requirements

• 3 years of experience in customer service or related field.
• Strong written communication skills.
• Excellent organizational skills.
• Proficiency in Customer Relationship Management (CRM) software.

Responsibilities

• Input customer orders and process them in software.
• Support customers with general inquiries on orders.
• Respond in a timely manner to adjustments, lead times, and order status.
• Answer any billing or invoicing questions.
• Uncover errors in the order entry system and resolve as necessary.
• Collaborate with internal stakeholders such as Sales, Operations, Logistics, and Planning.

Benefits

• Health insurance
• Incentive and recognition program
• 401K contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED