Customer Service Representative

Community Bank • Hardwick, VT

252d • $17 - $23

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Requirements

• High School Diploma or GED.
• Internal product and services knowledge.
• Accurate and proficient math skills.
• Professional and friendly interpersonal communications skills.
• Proficient computer skills.
• Clear thinking and ability to stay focused.
• Thorough knowledge of bank products and services.
• Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility.
• Two (2) years of bank and/or customer service experience.
• All applicants must be 18 years of age or older.

Responsibilities

• Deliver a positive customer experience to current and prospective bank customers on the banking floor.
• Adapt well in the face of workplace stressors such as customer service complaints.
• Maintain the security of customer information and prioritize items of significance.
• Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude.
• Determine customer needs, explain and sell products and services.
• Participate in branch prospecting efforts.
• Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
• Serve as a liaison between customer and operational areas.
• Provide backup to the teller line as needed.
• Understand directions and adhere to established policy and procedures.
• Remain focused and perform other related duties as assigned or directed.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position.
• Provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals.
• Travel to other branches in the area to provide support as needed.

Benefits

• 11 paid holidays.
• Paid vacation.
• Medical, Vision & Dental insurance.
• 401K with generous match.
• Pension.
• Tuition Reimbursement.
• Banking discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED