Customer Service Representative

Pratt Industries • Lewisburg, OH

118d

About The Position

The Customer Service Representative (CSR) is responsible for processing customer orders, addressing customer inquiries, and resolving complaints while maintaining a high level of customer satisfaction. The CSR plays a key role in managing inventory, ensuring accurate order fulfillment, and supporting both the sales team and production departments to meet customer needs in a timely manner.

Requirements

• High School diploma or GED.
• Minimum of 3 years’ experience in a customer service or administrative role, preferably in a manufacturing environment.
• Experience in the corrugated container industry.
• Proficiency in Microsoft Excel and Word.

Responsibilities

• Take and process customer orders in a timely manner based on customer needs and plant production schedules.
• Ensure accurate processing of purchase orders and manage order acknowledgments.
• Maintain up-to-date records of customer orders and any changes to the order, ensuring all confirmations and paperwork are properly communicated.
• Monitor and maintain inventory levels for all required products.
• Update and distribute daily reports to customers, providing them with necessary order information and updates.
• Run and review reports for correctness, ensuring that all data is accurate and up-to-date.
• Serve as the primary point of contact for customer inquiries, complaints, and issues.
• Follow up on customer concerns and resolve any issues by collaborating with internal teams as needed.
• Process and track new item requests, ensuring necessary documentation is collected and approvals are obtained before production.
• Work closely with the Sales, Production, and Accounting teams to ensure smooth order processing and resolution of issues.
• Coordinate and submit tooling paperwork (cutting die/print plates) for approval and production.
• Assist sales staff as needed with customer accounts and sales-related tasks.
• Adhere to the daily machine schedule and proactively recommend improvements to optimize production schedules while meeting cost, quality, and delivery goals.
• Support and follow all company policies, procedures, and safety guidelines.
• Maintain a professional, positive, and productive relationship with all team members.
• Other duties as assigned by management.

Benefits

• Eligible for benefits within 1 month of hire
• Medical, Dental, Vision and HSA - Earn up to $1,200 just for walking!
• $500 Annual Wellness Reimbursement
• Company gain share bonus (paid out monthly)
• Enjoy paid holidays starting immediately.
• 40 Hours of Vacation time granted after 6 months of employment
• Positive safety and team culture
• 401K Matching Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees