Customer Service Representative

$43,680 - $49,920/Yr

Gentle Dental Careers - Palo Alto, CA

Part-time,Full-time - Entry Level

Palo Alto, CA

About the position

The Customer Service Representative at Gentle Dental plays a crucial role in managing the patient experience from the initial clinical diagnosis to treatment acceptance. This position focuses on effective communication regarding financial planning and treatment options, ensuring that patients feel supported and informed throughout their journey to achieving a healthy smile. The role emphasizes a commitment to patient care and operational excellence, making it essential for candidates to be motivated and compassionate in their interactions with patients and the community.

Responsibilities

• Manage the full cycle of patient interactions from clinical diagnosis to treatment acceptance.
• Communicate financial planning and available options based on proposed treatments.
• Lead patients through their appointments to ensure a positive experience.
• Provide exceptional customer service to enhance patient satisfaction.
• Multitask effectively in a fast-paced environment.

Requirements

• A minimum of 1 to 2 years of front office experience in a medical environment.
• Strong customer service skills.
• Computer literate; experience with Denticon is a plus.
• Bilingual in Spanish is preferred.
• Previous experience presenting treatment plans and discussing costs of services.

Nice-to-haves

• Experience in a dental office setting.
• Ability to work well under pressure and manage multiple tasks.

Benefits

• Employee Assistance Program
• Medical and pharmacy, dental, vision coverage for employees and their families
• Basic life, AD&D, and long-term disability insurance
• 6 Paid holidays and 2 Paid floating holidays
• PTO (80 hours per year for hourly employees)
• 401k plan and deferred compensation plan
• Referral Bonuses ($600-$2500 depending on role)