Customer Service Representative
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About The Position
The Warehouse Customer Service Representative at Maersk Warehousing and Distribution USA LLC plays a crucial role in supporting the Distribution Center team by performing various tasks in accordance with established company procedures. This position is designed to ensure smooth operational processes within the warehouse environment, contributing to the overall efficiency and effectiveness of the logistics operations. The representative will engage in cross-functional duties that are essential for maintaining workflow and supporting the operational processes of the Distribution Center. Key responsibilities include assisting the department with position-related duties as specified by management, allocating orders based on customer requirements, and recording and communicating any potential order concerns to customers. The representative will also liaise with the Inventory Control department to ensure inventory availability and partner with the Processing Department on order management. Additional tasks involve printing necessary documents for routing purposes, sorting and separating warehouse labels, and updating production documents. The role requires maintaining the warehouse management system (WMS) and communicating with the Shipping Department and carriers to uphold the pickup schedule. Filing and scanning documents into the system for customer records is also a critical part of the job. This position is ideal for individuals who thrive in a fast-paced environment and are committed to providing excellent customer service. The Warehouse Customer Service Representative will be expected to understand the critical nature of customer needs and the importance of timely responses, ensuring that all tasks are completed with a high level of urgency and efficiency.
