Customer Service Representative

Support Services Group • Waco, TX

249d

About The Position

Support Services Group is a US-based global high-touch omnichannel outsource contact center solution company. Support Services Group is looking for a dynamic and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer service and driving sales growth. We are seeking individuals who possess strong communication skills, and have a passion for assisting customers.

Requirements

• Previous experience in sales, customer service, or call center roles is preferred.
• Proficiency in multilingual communication is a plus.
• Strong data entry skills and ability to navigate computerized systems effectively.
• Familiarity with inbound and outbound sales techniques and sales strategies.
• Excellent customer service skills with a focus on problem-solving.
• Ability to work well in a team-oriented environment.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Provide accurate information on auto glass products and services.
• Prepare estimates, schedule appointments, and process customer orders.
• Maintain detailed documentation of all interactions and sales.
• Conduct follow-up calls on unsold estimates to convert them into sales.
• Support team members by assisting with tasks during their absence.
• Consistently meet or exceed performance metrics and sales targets.

What This Job Offers

• Industry: Administrative and Support Services