Customer Service Representative

Mygrant Glass • Irving, TX

395d • $35,360 - $37,440

About The Position

The Customer Service Representative at Mygrant Glass is responsible for providing friendly, knowledgeable, and prompt service to wholesale auto glass customers. This role involves processing customer orders, handling returns, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Requirements

• Friendly voice with superior telephone and people skills.
• Able to communicate clearly.
• Must be organized and able to multi-task.
• General knowledge of Microsoft products.
• Type 30 wpm (preferred).
• Excellent at resolving customer conflict.
• Willing to learn and follow directives.
• Exhibit patience and attentiveness.

Responsibilities

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Interact positively with other Mygrant Glass employees.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Show the highest level of customer service.
• Support customer success by being friendly, hardworking, and a problem solver.

Benefits

• Paid vacation and sick time.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer matching.
• Competitive salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 51-100 employees