Customer Service Representative

Pny Technologies • Parsippany-Troy Hills, NJ

87d • $50,000 - $60,000

About The Position

The Customer Service Representative is responsible for the support experience for all LATAM clients, pre- and post-implementation, and will drive all aspects of the support activity including collaborating and coordinating across the organization.

Requirements

• Bachelor's degree in business, supply chain, industrial engineering or a similar field is preferred.
• Prior experience in customer service or supply chain roles is a plus.
• Minimum of four years of experience in jobs related to customer service.
• Bilingual: English and Spanish are required; other languages such as Brazilian Portuguese is a plus.
• Knowledge of electronic industry preferred.
• Excellent written and verbal communication skills - must be professional, courteous, and tactful.
• Excellent skills in organization and time management.
• Ability to handle multiple tasks and priorities without supervision, meet established deadlines and excel in a team environment.
• Technical proficiencies in Microsoft Office, Microsoft Windows, with an emphasis on Excel and BI Reporting.
• Must be able to deal with difficult situations tactfully and resolve conflict effectively.
• Proven analytical and problem-solving skills.
• Remain adaptable and flexible in a changing environment.
• Must be able to commute to the New Jersey office daily.

Responsibilities

• Manage the complete Order to Bill Process for customer orders from receipt to invoice generation, including order entry and confirmation to ensure accurate and timely pricing, terms, and invoicing.
• Receives, enters, and edits sales orders and changes thereto in accordance with company procedures.
• Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions.
• Checks stock, forecast and future production for customers and distributors.
• Answers general inquiries concerning open orders, from work in process to logistics.
• Receives, responds to and routes requests for quotations as appropriate.
• Provide superior Customer Service every day by building solid business relationships with internal and external customers.
• Research inventory issues for customer shipments.
• Act as a support and resource for Sales, Marketing, Credit, Finance, Quality, and the customer.
• Continuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emerge.
• Constantly monitors the sales forecast to promptly report any variations in planning.
• Report variations in delivery times for timely decision-making.
• Assists in maintaining the pace of the purchase order process by comparing sources such as (Forecast, Inventory in production, Inventory in transit, available inventory) and contributes to proposing continuous improvements in the process.
• Ensure ongoing adherence to all policies, procedures, and processes so that the results will satisfy any audit review.
• Familiarity with Ecommerce/EDI.
• Establish and maintain trusted relationships.
• Be the key interface between the client and all relevant parties and departments internally and externally.
• Maintain a deep understanding of the client's business, organization, and operations.
• Must be an expert in analyzing client data in multiple formats including HTML.
• Track change requests to live solutions that are on-time and successful.
• Problem resolution.
• Risks and issues are proactively identified and managed.
• Other duties, as assigned.

Benefits

• Medical, dental, vision, basic life and AD&D coverage.
• Short- and long-term disability.
• 401(k) retirement plan.
• Annual discretionary salary increases and bonuses.
• Paid company holidays.
• Paid time off.
• Access to company-paid training.
• Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and ID theft coverage, and other voluntary insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree