About the position
Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.
Responsibilities
- Serve as the first point of contact for internal and external customers.
- Determine problems and find solutions for customer issues.
- Assist in scheduling services, taking payments, and updating customer files.
- Connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid.
- Work in a team atmosphere to meet service center goals.
Requirements
- Working knowledge of Microsoft Office Suite.
- High school diploma or equivalent.
- Present a professional appearance.
- Able to work a 40-hour (minimum) workweek.
- Willing to work minimal overtime as needed.
Benefits
- Generous time off.
- 11 paid holidays.
- 401(k) with company match.
- Roth IRA.
- Medical, dental and vision insurance.
- High deductible HSA.
- Telemedicine.
- Disability, cancer, and accident insurance.
- Health & wellness suite.
- Company-paid + additional, optional, life insurance.
