Customer Service Representative

Full-time - Entry Level

Madison, WI

About the position

At Captura Hall, we are committed to providing innovative and impactful advertising solutions that elevate brands and engage audiences. We take pride in fostering a dynamic and creative work environment, where teamwork and growth opportunities are prioritized. Our mission is to help businesses reach their full potential through tailored advertising strategies that deliver results. We are looking for a reliable and personable Customer Service Representative to join our team. In this role, you will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will be expected to provide excellent service and build strong relationships with clients.

Responsibilities

• Answer customer inquiries via phone, email, and chat.
• Provide information about products and services.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain accurate customer records in the system.
• Collaborate with other departments to meet customer needs.
• Track customer feedback and escalate issues when necessary.
• Assist in processing orders and returns.
• Keep up to date with product knowledge and service offerings.

Requirements

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Prior experience in customer service or related fields is a plus.
• Proficient with Microsoft Office and customer service software.
• Attention to detail and a proactive attitude.

Benefits

• Competitive salary ($40,000 - $50,000 annually).
• Opportunities for career growth and advancement.
• Comprehensive health benefits.
• Paid time off (PTO) and holidays.
• Positive and supportive work environment.
• Training and development programs.