Customer Service Representative

Percepta • Dearborn, MI

279d • $16 - $22

About The Position

At Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Allen Park, MI, specializing in the automotive industry, you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program.

Requirements

• High school diploma required; Associate or bachelor's degree is a plus.
• 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• A passion for exceptional customer service, the automotive industry, and cutting-edge technology.
• Excellent communication skills - both verbal and written.
• Savvy with the use of technology, software, and social media applications.

Responsibilities

• Provide an exceptional member experience in every interaction.
• Provide insightful advice and direct support to members in need.
• Diagnosis of issues and provide resolution with teaching and guidance.
• Partner with legacy app owners for troubleshooting and resolution.
• Research and resolve billing or payment issues.
• Own the member experience from the very beginning to the end.
• Identify and present out of the box ideas and changes to other members of the team.

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED