Customer Service Representative

Cintas • Roxbury Township, NJ

489d

About The Position

Cintas is seeking a Customer Service Representative to provide exceptional service to both internal partners and external customers. The role involves handling customer inquiries, resolving issues, and performing various administrative tasks to support account management and customer satisfaction.

Requirements

• 1+ years' customer service experience.
• High School Diploma/GED; Bachelor's Degree preferred.

Nice To Haves

• Experience with heavy inbound and outbound calls and transferring calls.
• 3+ years' business-to-business account support.
• Proficiency with Microsoft Office (Word, Excel, and Outlook) and intranet/internet.
• Experience with proofreading and editing documents.

Responsibilities

• Answer customer calls and provide prompt issue resolution.
• Perform data entry tasks accurately and efficiently.
• Assist in account reconciliation processes.
• Prepare reports and invoices as needed.
• Process new accounts and orders in a timely manner.
• Make outbound customer calls to gather information and follow up on issues.
• Complete occasional miscellaneous projects as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Employee health care premiums that are 30% lower than the national average.
• Competitive Pay.
• 401(k)/Profit Sharing/Employee Stock Ownership Program.
• Disability and Life Insurance Packages.
• Paid Time Off and Holidays.
• Career Advancement Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Apparel Manufacturing
• Education Level: High school or GED
• Number of Employees: 10,001+ employees