Customer Service Representative

Land O'Lakes • Indianapolis, IN

276d • $18 - $27

About The Position

Join our dynamic team at Land O' Lakes, where innovation meets customer excellence! We are seeking a passionate and dedicated Customer Support Specialist to be the frontline hero for our laboratory customers. If you thrive in a fast-paced team environment and are excited about making a real impact, this is the perfect opportunity for you!

Requirements

• 2 years' customer service experience.
• Strong customer service skills with a passion for helping others.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with strong organizational skills.
• Proficiency in data management and analysis.
• Proficient in MS Office Word, Excel, PowerPoint, TEAMS.

Nice To Haves

• Experience in a laboratory or similar environment is a plus but not required.
• Experience in JDE, Ariba, Toscana, or Lab Vantage LIMS is also a plus but not required.

Responsibilities

• Be the first point of contact for both internal and external laboratory customers, managing their experience from start to finish.
• Work closely with our lab team and the Land O' Lakes team to ensure timely and efficient customer service.
• Answer calls and emails, resolving customer issues.
• Proactively monitor sample progress through the lab using lab software and inform customers as needed on delays or other lab-related issues.
• Work proactively as a part of a customer support team to understand customers needs and offers strategies and solutions to support their business goals.
• Provide routine data queries and trends for management and customers.
• Maintain price lists, documents, and sample submission forms.
• Support customer account record management and provide solutions to customer problems.
• Assist with invoice and billing management, credit card payments, and cash customers.
• Collaborate with courier partners to ensure smooth and cost-effective operation for sample delivery.
• Manage inventory of customer sampling supplies at the lab and with warehouse partners, ensuring cost-effective solutions.
• Implement customer-focused initiatives to enhance the overall customer experience.
• Participate in and support SureTech strategies and other customer operations process improvement initiatives.
• Identify and track customer pain points, providing valuable insights to management.
• Recommend solutions to bridge gaps between desired and actual customer experiences by defining, tracking, and analyzing customer metrics.
• Work closely with the sample receiving team to address questions related to sample submission and reach out to customers as needed.
• Assist with data entry in the login area seasonally as needed.
• Manage the front desk and reception area, greeting guests and ensuring front door protocol is followed.
• Manage badges for full-time and seasonal employees as needed.
• Assist in accessing and monitoring building security systems when required.
• Oversee breakroom supplies for guests and employees.

Benefits

• Medical, dental, vision insurance.
• PTO.
• Life & disability insurance.
• Education assistance.
• 401k.
• A variety of well-being resources.
• Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: No Education Listed