Customer Service Representative

Land O'Lakes-posted 7 months ago
$18 - $27/Yr
Full-time • Entry Level
Indianapolis, IN
Food Manufacturing
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Join our dynamic team at Land O' Lakes, where innovation meets customer excellence! We are seeking a passionate and dedicated Customer Support Specialist to be the frontline hero for our laboratory customers. If you thrive in a fast-paced team environment and are excited about making a real impact, this is the perfect opportunity for you!

  • Be the first point of contact for both internal and external laboratory customers, managing their experience from start to finish.
  • Work closely with our lab team and the Land O' Lakes team to ensure timely and efficient customer service.
  • Answer calls and emails, resolving customer issues.
  • Proactively monitor sample progress through the lab using lab software and inform customers as needed on delays or other lab-related issues.
  • Work proactively as a part of a customer support team to understand customers needs and offers strategies and solutions to support their business goals.
  • Provide routine data queries and trends for management and customers.
  • Maintain price lists, documents, and sample submission forms.
  • Support customer account record management and provide solutions to customer problems.
  • Assist with invoice and billing management, credit card payments, and cash customers.
  • Collaborate with courier partners to ensure smooth and cost-effective operation for sample delivery.
  • Manage inventory of customer sampling supplies at the lab and with warehouse partners, ensuring cost-effective solutions.
  • Implement customer-focused initiatives to enhance the overall customer experience.
  • Participate in and support SureTech strategies and other customer operations process improvement initiatives.
  • Identify and track customer pain points, providing valuable insights to management.
  • Recommend solutions to bridge gaps between desired and actual customer experiences by defining, tracking, and analyzing customer metrics.
  • Work closely with the sample receiving team to address questions related to sample submission and reach out to customers as needed.
  • Assist with data entry in the login area seasonally as needed.
  • Manage the front desk and reception area, greeting guests and ensuring front door protocol is followed.
  • Manage badges for full-time and seasonal employees as needed.
  • Assist in accessing and monitoring building security systems when required.
  • Oversee breakroom supplies for guests and employees.
  • 2 years' customer service experience.
  • Strong customer service skills with a passion for helping others.
  • Ability to work collaboratively with cross-functional teams.
  • Detail-oriented with strong organizational skills.
  • Proficiency in data management and analysis.
  • Proficient in MS Office Word, Excel, PowerPoint, TEAMS.
  • Experience in a laboratory or similar environment is a plus but not required.
  • Experience in JDE, Ariba, Toscana, or Lab Vantage LIMS is also a plus but not required.
  • Medical, dental, vision insurance.
  • PTO.
  • Life & disability insurance.
  • Education assistance.
  • 401k.
  • A variety of well-being resources.
  • Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).
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