Customer Service Representative

ADMAR SUPPLY CO INC • City of Rochester, NY

105d

About The Position

The Customer Service Representative is responsible for greeting customers and generating sales and rental revenue through a consultative sales approach. This role involves providing outstanding customer service to both walk-in and call-in customers. The representative acts as the front line customer service provider, ensuring a positive first impression and managing various customer interactions effectively.

Requirements

• High School Diploma or equivalent.
• 2 – 5 years’ experience as a rental coordinator or counter person, preferably in the equipment rental industry.
• Exceptional phone and customer service skills.
• Ability to calculate figures such as discounts, interest, and percentages.
• Strong computer and keyboarding skills, particularly in Microsoft Office.
• Desire to learn new equipment and engage in online learning.
• Strong verbal communication skills.
• Prior experience working with a variety of construction equipment is a plus.
• Verifiable references and a solid work history.

Nice To Haves

• Knowledge of Accumatica or other ERP systems.
• Experience in a fast-paced, highly urgent environment.

Responsibilities

• Greet customers warmly, whether by phone or in person.
• Write contracts, process reservations, and assign equipment.
• Quote rental rates during phone conversations to achieve one call resolution.
• Serve as a product expert and consultant to customers.
• Handle small equipment sales for walk-in customers.
• Organize the showroom and provide ideas to improve customer experience.
• Establish and maintain professional relationships with all customers.
• Manage equipment rental guidelines and policies.
• Pursue self-improvement and learning opportunities.
• Support and act as a liaison to the outside sales force.
• Work independently in a fast-paced environment.
• Perform other duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees