Customer Service Representative

About the position

Our Customer Service Representative maintains a consistently high level of customer satisfaction by answering incoming phone calls and assisting customers with placing orders, managing account information, and resolving customer issues or concerns.

Responsibilities

• Process orders and answer account & product inquiries via incoming phone calls, fax, email, web, and mail
• Cross/suggestive/up-sell complimentary products and monthly marketing driven promotions
• Stay current on all products and services
• Answer account and product inquiries via phone and email
• Make outbound calls or email customers to follow-up on account and product inquiries
• Run reports daily and/or weekly to ensure customer satisfaction
• Complete lead measure goals

Requirements

• Experience with order entry in a high-paced business environment is highly preferred
• Experience with handling inquiries, analyzing and offering customer solutions helpful

Benefits

• $15.50 base plus monthly bonus