Customer Service Representative

Sysco • Tolleson, AZ

222d

About The Position

This is a Sales and Marketing position responsible for focusing on account penetration opportunity sales from a local Operating Company (OpCo) facility (with minimal travel), performing sales activities for the purpose of achieving sales and profit objectives assigned, ensuring the highest level of customer satisfaction through customer service activities, and overseeing collection activities.

Requirements

• High school diploma or General Education Development (GED) or equivalent combination of education and experience.
• 1-3 months' related experience and/or training.
• 1-2 years' experience in a customer service level position.
• Ability to maintain or improve the relationship between customer and Sysco.
• Working knowledge of all product categories sold to drive the penetration of existing accounts.
• Solid telephone communication skills.
• Strong interpersonal skills.
• Some knowledge of salesmanship techniques, marketing principles and product lines sold by Sysco.
• Necessary inter-department communications related to certain sales, credit, and customer service activities.
• Sysco credit terms and general finance terminology/concepts, and book-keeping activities.
• Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Capable of reading and comprehending simple instructions, short correspondence, and memos.
• Effectively present information and respond to questions in one-on-one and small group situations to customers, clients, managers and other employees of the organization.
• Can add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Perform these operations using units of American money and weight measurement, volume, and distance.
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Deal with problems involving a few concrete variables in standardized situations.

Responsibilities

• Perform sales activities for the assigned customer base and provide customer support from local OpCo facility.
• Conduct outbound calls to external customer base.
• Responsible for penetrating and growing market share of assigned accounts.
• Accountable for increasing customer retention.
• Sell, via the phone and other media, all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
• When necessary, perform merchandising research of product discounts, product services information, special offers and/or company promotions.
• Maintain product information and prices, merchandising materials, call lists and lead lists to enhance sales activities through planning activities based on accurate and precise information.
• Complete and up-date all applicable sales forms and call reports to ensure a complete and timely flow of sales information.
• When possible, sell excess and/or obsolete inventory items, as identified, through special customer contacts and sales techniques to reduce product waste and unsatisfactorily high inventory levels.
• Work with Sysco specialists, manufacturing representatives, and brokers in supporting company promotions or obtaining information on products or services.
• Participate in informational seminars, learning-based meetings, and other sessions to advance individual knowledge of sales techniques, product specifications, and department functions.
• Attend all department sales meetings, as scheduled and participate in other activities as requested.
• Report on industry and market competition as requested and assist with reviewing inventory levels.
• Promote positive working relationships with all internal and external customers.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED