Customer Service Representative

Wausau Supply • Lakeville, MN

305d

About The Position

Wausau Supply Company is looking for a friendly Customer Service Representative (CSR) to join our team. The CSR will be part of the go-to team for our customers, ensuring every interaction is top-notch. This role involves interacting with customers through calls, emails, and web chats, understanding their needs, and providing helpful solutions from our portfolio of building materials products for home exterior projects. The CSR will also enter customer orders, explain products, negotiate prices, and follow procedures to maintain smooth operations.

Requirements

• High School Diploma or equivalent
• 2 years' experience in a call center or other customer facing role
• Excellent communication skills, both verbal and written
• Proficiency in typing and data entry
• Attention to detail and accuracy
• Excellent organizational and time management skills
• Advanced mathematical competency

Nice To Haves

• A positive and friendly attitude
• Empathy, patience, and care in every interaction
• Ability to work and make decisions independently and take initiative
• Openness to feedback and innovative ideas
• Curiosity about our customers' businesses and asking the right questions

Responsibilities

• Interact with many customers, answering calls, emails, and web chats
• Understand what customers need and offer helpful solutions from our portfolio of building materials products
• Enter customer orders and offer consultation on complementary products
• Explain products in a way that is easy to understand
• Work with other departments to give customers a smooth experience
• Use all the tools at your disposal to solve problems and learn new things
• Negotiate prices and delivery options to keep customers happy and loyal
• Follow our procedures to keep things running smoothly
• Hit performance targets for quality and quantity
• Assist with projects in Customer Service and other areas during slow periods

Benefits

• Sign On Bonus of $1,000 after completing 1 year of employment
• 100% Employee Owned Company (ESOP) with contributions from the company
• Engagement through company contests and activities
• Supportive culture fostering teamwork and collaboration
• Opportunities for career advancement and cross-team collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees