Customer Service Representative

Folsom Dog Resort And Training Center-posted about 1 year ago
$33,280 - $35,360/Yr
Part-time • Entry Level
Folsom, CA
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The Customer Service Representative at Folsom Dog Resort & Training Center plays a crucial role in providing exceptional service to pet owners and ensuring a positive experience for both clients and their pets. This part-time position involves handling check-ins and check-outs, managing reservations, and addressing client inquiries, all while maintaining a friendly and welcoming atmosphere.

  • Provide impeccable customer service by following Service Foundation principles.
  • Answer all incoming calls, respond to voicemails and emails.
  • Make boarding reservations; book grooming, training, and temperament test appointments.
  • Schedule daycare reservations.
  • Manage cash, check, and credit card transactions and reporting/reconciling.
  • Get to know clients and their pet's names on a regular basis.
  • Obtain all information related to a pet's visit; ensure accuracy of all information.
  • Input all information into resort computer systems.
  • Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
  • A passion for animals and animal care, especially dogs and cats.
  • Demonstrable customer service skills.
  • Ability to communicate directly with clients, both written and orally.
  • Must be able to multitask and be very detail-oriented.
  • Reliable, punctual, and dependable.
  • Ability to work a flexible schedule, including holidays and weekends.
  • Physically able to handle dogs of all sizes and to lift up to 60 lbs.
  • Experience with Microsoft Office.
  • Good teamwork and willingness to assist other departments as necessary.
  • Cheerful, friendly, positive team-oriented attitude.
  • Strong attention to detail, especially where documentation is concerned.
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid training
  • Paid time off
  • Vision insurance
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