Customer Service Representative
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About The Position
The Customer Service Representative (CSR) at American Leak Detection of Nashville plays a crucial role in ensuring customer satisfaction and operational efficiency. This position involves answering customer inquiries, scheduling appointments, and effectively dispatching and routing technicians for daily jobs. The CSR will serve a diverse clientele, including residential, commercial, and municipal customers throughout the Nashville area. The role requires a strong commitment to providing excellent customer service and maintaining a positive customer experience. In addition to handling phone calls and explaining services to potential clients, the CSR will manage the overall customer experience, ensuring that all interactions are professional and helpful. Scheduling appointments and coordinating the dispatch of technicians are key responsibilities, requiring strong organizational skills and attention to detail. The CSR will work a full-time, 8-hour daytime shift, primarily from Monday to Friday, with occasional weekend availability as needed. American Leak Detection is recognized as the industry leader in accurate, non-destructive hidden water leak detection, with over 40 years of experience. The company prides itself on its highly trained technicians who utilize advanced technology to locate hidden leaks in water, sewer, gas, and swimming pools. The CSR will be part of a team that has served millions of satisfied customers, including homeowners, commercial businesses, and various industry professionals.
