Customer Service Representative

The Reliable Automatic Sprinkler Co • Kent, WA

160d

About The Position

The Customer Service Representative provides effective customer service for all internal and external customers. This role is crucial in the fire protection industry's goal of saving lives and reducing property damage.

Requirements

• Associates' Degree in Business and/or Related Field.
• 2+ years of Customer Service experience in the manufacturing or construction industry.

Nice To Haves

• Strong communication and interpersonal skills.
• Outstanding customer service skills.
• Excellent time management ability.
• Ability to handle adversity and conflict with successful outcomes.
• Outstanding attention to detail and accuracy.
• Possesses strong commitment to team environment while working well with others.
• Works systematically and logically to resolve problems.
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services.
• Knowledge of technical details of the company product.
• Proficient in computer data entry.
• Proficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 Software.

Responsibilities

• Responsible for communicating with customers via phone, email, fax, etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge requests.
• Processes customer orders, changes, and returns.
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations.
• Works closely with the Operations Supervisor as directed.
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times.
• Provides timely feedback regarding service failures or customer concerns.
• Works closely with Sales Representatives on quotes, status of orders, etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment.
• Maintains vigilance for any hazardous conditions or practices in the workplace and immediately reports any unsafe conditions or practices to your supervisor.
• Performs other duties as directed.

Benefits

• Medical, Dental, Vision, and FSA are available the 1st of the month following your start date.
• 401k with company match is available 1st of the month after 90 days of employment.
• Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you.
• 5 PTO days after 60 days of employment (hourly and non-exempt positions only).
• 2 weeks of vacation after 6 months of employment.
• 10 paid holidays - including your birthday!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Associate degree
• Number of Employees: 251-500 employees