Customer Service Representative

Superior Plus Energy Services • Palmer, MA

382d

About The Position

Superior Plus Propane is currently seeking a highly motivated Customer Service Representative (CSR) whose role is to answer incoming calls from customers, contact existing and future customers, educate and provide customers with information on our products and services, and professionally and efficiently work with customers to resolve issues in a positive manner.

Requirements

• High school diploma/GED required; college degree preferred
• 1 year of customer service experience to include outbound and inbound call center and office setting experience
• Strong attention to detail
• Proficiency with Microsoft office (Word/Excel)
• Ability to multi-task and prioritize workload

Responsibilities

• Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly.
• Assist and support walk in customers at location.
• Contact customers to answer inquiries, resolve concerns and create new business.
• Process orders and complete forms/applications as required to fulfill customer requests.
• Assist sales team with incoming requests and outbound notification for new services and products.
• Support additional CSC needs and requirements as assigned.
• Employees may be required to work overtime hours when business needs require it.
• Other duties as assigned.

Benefits

• Health insurance
• Dental
• Vision
• 401k plan
• Employee Assistance Programs (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED