Customer Service Representative

Prime Healthcare Services • Ontario, CA

406d • $43,680 - $57,366

About The Position

The Customer Service Representative at Prime Healthcare is responsible for managing the daily intake of member and provider phone calls related to referrals for the employee and dependent medical benefits plan. This role requires a professional and courteous approach to handle a high volume of calls in a fast-paced office environment, ensuring effective communication and support for members and providers.

Requirements

• Customer service experience in a fast-paced office setting.
• Ability to handle a high call volume professionally and courteously.
• Working knowledge of self-funded medical plans and/or Managed Care plans.
• Computer literate in Microsoft Office Windows.

Responsibilities

• Manage daily intake of member and provider phone calls regarding referrals for medical benefits plans.
• Search the PAS tool system and fax/mail information to members and providers.

Benefits

• Paid time off
• 401K retirement plan
• Medical coverage
• Dental coverage
• Vision coverage
• Tuition reimbursement
• Voluntary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees