Customer Service Representative

About the position

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in White Marsh, Maryland. Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is responsible to accurately open accounts, explain policies and procedures, and process payment information. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards.

Responsibilities

• Assists customers with the account opening process.
• Accurately explains the terms/conditions and policies/procedures relating to the account.
• Processes account payments, perform cash out process at end of shift.
• Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
• Performs account maintenance, including account changes, adjustments, and statement requests.
• Contacts customers for additional account information.
• Assists in problem correspondence as required.
• Prepares reports including CSR Daily Activity report and cash out report.

Requirements

• High school diploma or general education degree (GED).
• Typically requires a minimum of 0 - 1 year of related experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Nice-to-haves

• Bilingual in Spanish

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible savings accounts
• 401K
• Life and AD&D insurance
• Comprehensive Paid Leave program
• Tuition Reimbursement program