Customer Service Representative-WV Parkways Authority-See Posting
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About The Position
The Customer Service Representative (CSR) position at the West Virginia Parkways Authority involves direct reporting to the Customer Service Manager and is responsible for all customer service-related activities to ensure smooth daily operations. The CSR serves as a primary contact for the West Virginia Parkways E-ZPass system, handling account enrollments through various channels including mail, fax, web, and walk-in customers. Responsibilities include scanning applications for accuracy, entering applications into the service center computer, processing payments, and packaging transponders for delivery. The CSR also performs account maintenance and ensures that E-ZPass patrons' service requirements are met according to the authority's standards.
