Customer Service Representative - Work at Home

ibex

98d

About The Position

Jumpstart Your Career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

Requirements

• Strong verbal and written communication skills
• Ability to follow a structured call flow or script
• Empathy and professionalism when supporting members or guardians
• Computer proficiency
• Excellent problem-solving skills and composure under pressure
• Full-time availability and reliability in managing a steady workload
• Must be 18 years or older
• High School Diploma or GED required

Responsibilities

• Answer inbound calls and assist members with scheduling or updating transportation
• Confirm member eligibility and accurately enter ride details
• Address questions and resolve issues related to transportation services
• Identify additional member needs and provide appropriate support
• Collaborate with internal teams to resolve real-time challenges
• Meet and exceed performance goals, including response time, accuracy, and customer satisfaction

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Paid T-Mobile Cell Service
• $500 Employee Referral Bonus
• Employee PerkSpot Discounts (retail, travel, dining, and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees