Customer Service Representative - Work at Home Carolina, PR

CVS Health

116d • $17 - $25

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The CVS Health Specialty Pharmacy is building an Inbound Pharmacy Service team to support our specialty patients who are in need of life sustaining medications. We are hiring Pharmacy Service Representatives to work for our inbound call center to make the connection and ensure timely delivery to those patients reaching out. We’re seeing individuals interested in training onsite for 4 weeks, then once training is complete, there is an opportunity to work remotely from your home. Are we busy, absolutely! Do you get a guarantee of 40 hours per week, absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, benefits verification, and insurance coverage. Our pharmacy has a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the patients' questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today.

Requirements

• Bilingual in both Spanish and English.
• One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
• One year computer keyboarding experience, skills and aptitude.

Nice To Haves

• Certified Pharmacy Technician, CPhT or ExCPT.
• Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology.

Responsibilities

• Handle inbound calls from specialty patients regarding prescription refills, order status, benefits verification, and insurance coverage.
• Ensure timely delivery of medications to patients.
• Provide excellent customer service with empathy.
• Resolve patient questions on the first call.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Paid time off.
• Flexible work schedules.
• Family leave.
• Dependent care resources.
• Colleague assistance programs.
• Tuition assistance.
• Retiree medical access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED